Shipping policy

SHIPPING POLICY

Thank you for shopping at Dewy Skin Co. We are dedicated to delivering your favorite beauty essentials to your doorstep as quickly and safely as possible.

Please review our shipping guidelines below:

1. Processing Time

  • All orders are processed within 1 - 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification with a tracking number once your order has shipped.

2. Shipping Rates & Delivery Estimates

We offer reliable shipping to our customers in the US, Canada, UK, and Europe.

  • Standard Shipping: FREE on all orders over $39.9

  • Estimated Delivery Time: 5 - 10 business days (depending on your location).

Please note: Delivery times are estimates and commence from the date of shipping, rather than the date of order.

3. Order Tracking

Once your package is on its way, we will send you a shipping confirmation email containing your tracking number and a link to track your order. You can monitor your package's journey at any time.

4. Customs, Duties, and Taxes

Dewy Skin Co. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Incorrect Address & Undeliverable Packages

Please double-check your shipping address during checkout. We are not responsible for orders shipped to an incorrect address provided by the buyer. If a package is returned to us as undeliverable, you may be responsible for re-shipping costs.

6. Damaged or Lost Packages

If your order arrives damaged or gets lost in transit, please contact our support team immediately at wangmengxu7@gmail.com with your order number and photos of the damage (if applicable). We will work quickly to resolve the issue for you.